Refund Policy
All Sentinel Premium purchases are final. We refund only when the problem is a mistake on our side.
When we refund
- You were charged twice for the same order.
- You were charged the wrong amount, or for a plan you did not order.
- You paid but we never delivered a working license key.
- We revoked or broke your license by error.
Depending on the case we fix it by refunding the payment, issuing the correct key, or extending your license. You may choose a refund if we cannot fix it within 7 days.
When we do not refund
- You changed your mind, no longer need Premium, or did not use it.
- Unused time left on a Monthly or Yearly license.
- You activated the key on the wrong server. Move it instead, from the dashboard or with /premium move.
- The bot was removed from your server, or your server was deleted or banned by Discord.
- Outages of Discord itself, or attacks the bot could not prevent.
- The license was revoked because the Terms of Service were broken, including key resale or chargeback abuse.
How to request one
Open a ticket in our support server within 14 days of the payment. Include your Discord username, the payment proof, the license key if you received one, and what went wrong. We aim to reply within 3 business days. We are a small team, so it can take longer at busy times; your request stays valid as long as you opened the ticket inside the 14-day window.
Approved refunds go back through the payment method you used. A refunded license is revoked.